Reference Library

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Book Title Author

The 360 Leader Maxwell, John

Active Learning Dartnell Corp

Bridges Out of Poverty Payne, Ruby

Calming Irate Customers Dartnell Corp

Creating Magic - 10 Common Sense Leadership Strategies Cockerell, Lee

Developing a High Performance Workforce Ragan's Management

Employee Handbook for Organizational Change Pritchett, Price

Essential Customer Service - Phone Etiquette Dartnell Corp

Everyday Communication Techniques Roberts, Deborah

The Extraordinary Leader Zenger, John & Folman, Joseph

How to Serve Tough Customers Dartnell Corp

How to Win Friends and Influence People Carnegie, Dale

Humor Meets the Workforce Danbom, Dan

Influencer - from authors of Crucial Conversations Patterson, Kerry & Maxfield, David

The Leader In You Carnegie, Dale

Leadership 101 Maxwell, John

Leadership and Self Deception - Cutting out of the Box Arbinger Institute

Leadership Challenge Kouzes & Posner

Leadership Courage Cottrell, David

Management Insights Cottrell, David

The Performance Appraisal Handbook (Legal practices) DelPo, Amy

Personal Best - Achieving Success in Your Career Tye, Joe

Phone Fantastic Dartnell Corp

Squirrel Inc. - Fable of Leadership Through Storytelling Denning, Stephen

The Tactics of Very Successful People Griessman, Eugene

10 Essential People Skills for Today's Gov Employee Dartnell Corp

The Try Owen, James

Trying Hard is not Good Enough Friedman, Mark

Turning Dreams into Success Holman, Larry & Bunny

The Value Added Organization Reilly, Tom

Winning 'Em Over Conger, Jay

Your Next Speech Ragan's Management